Business Applications

Teach your old phone system new tricks with a hosted voice application and platform company with a simplified approach to the deployment of stand-alone and web-integrated voice services for small and medium sized businesses (SMB).

Combining advanced telephony and web services, web-integrated voice applications turn the small business telephone into a powerful tool, increasing lead generation, improving sales conversion and enhancing the customer experience. Makes it easier for customers to connect with you.

All applications are accessible via a click on a Web site, an inbound call to a toll free number, an outbound call or with the help of a programmable API. Our configuration and deployment tools look and feel just like Web applications, and require no previous knowledge of telephony programming or terminology.

Previously available only to large enterprises, these converged voice and web solutions at affordable monthly fees, with no major upfront costs.

Hosted IVR- Instant & easy IVR set up In days, hours or even minutes you can create a sophisticated interactive voice response application that normally takes weeks to develop. Develop an IVR system without programming Hosted IVR is configured from an easy-to-use website, and can be integrated with any Web development environment. There's no need to hire an IVR developer or learn a proprietary development language. Online IVR configuration and real-time updates As easily as filling out a form on a website, you can configure your business's interactive voice response system from the web. Update your IVR in real-time, and build an unlimited number of IVR menus. Easily integrate IVR with software and web applications For example, with basic web development skills, you could easily set up an IVR to prompt a customer for their customer ID, post the ID back to your web server and look up your customer's order status   Voice Broadcasting Complete control to schedule and manage broadcasts With our self-service voice broadcasting system, you get complete control over when to schedule calls, how quickly to sent out messages and when to pause your phone broadcast campaigns. Outbound IVR (Interactive Voice Response) functionality Automated phone calls don't need to just be prerecorded voice message. Use outbound IVR to add interactive functionality to your lead generation calls, appointment confirmations and political polls. Instant access to real-time reports about each call Why wait to receive reports from an account manager? Access real-time broadcast reports on the web whenever you want. 100% on-time delivery guarantee When you have a scheduled broadcast, you should expect it to go out on-time. We stand behind our 100% on-time delivery guarantee--or your calls are free. FTC Telemarketing Sales Rule compliance tools Tools provide you with an option to include an opt-out message in your broadcasts, helping you comply with the FTC's Telemarketing Sales Rule. Auto-detection to deliver an alternate voice mail message Customize your phone broadcast with two messages: one for when a live person answers the phone, and an alternative message for when the call goes to voice mail. API for integration with your application, software, or database Integrate voice broadcasting with your company's software to automate phone calls based on events in your database, or to collect information and pass it back to your database.   Toll free numbers Instant activation Purchase as many phone numbers as you need, and they will be available in your account instantly. There's no need to wait. Already have a phone number you want to use with our technology? Just port your number over. Advanced call routing Route or forward your toll-free numbers by time of day, day of week, geography, percentage, caller ID and responses to IVR menus. Need to make a change? Easily update routing from the web. Complete call tracking analytics Want to track your phone calls? Generate, download and analyze real-time call analytics reports. You can even schedule custom reports to be sent to your email inbox.   Virtual receptionist Fast, easy web set up Virtual Receptionist can be set up, configured and updated in just minutes from an easy to use website. Unlimited extensions While many companies charge for each extension, Virtual Receptionist can automatically route calls to an unlimited number of extensions at no extra charge. Custom audio greeting Want a custom audio greeting? Try uploading a sound file, recording your message over the phone or using our text-to-speech engine for your virtual receptionist greeting. Speech recognition functionality Don't ask callers to press 1 for sales and 2 for support, route calls based on what the caller says just like a live receptionist would. You can route callers based on what they say not just based on the buttons they press. Advanced call routing options In addition to routing to multiple extensions, Virtual Receptionist can route calls to a company directory, your Find Me which calls your office, home & cell phone simultaneously, a sales Lead Distributor and more.   Store locator Georoute calls by area code, zip code, or geocode Does your company have multiple locations or franchises? Route calls based on area code, zip code or geocode (using a reverse lookup) to the nearest location. Advertise one phone number for all of your locations Using Store Locator, you can advertise one phone number for your franchise and route calls to that number to the nearest store. Alternatively, if you own a vanity toll-free number you can lease it to clients in different regions using Store Locator. Instant set up and easy configuration from the web Our intuitive customer interface makes it as easy to configure a Store Locator as it is to fill our a form on a website.   Google integration--Track calls in Google Analytics® phone Unique phone mashup enables you to track phone calls in Google Analytics® alongside web data. View call data alongside web data In your Google Analytics® account, you'll see phone calls in the same spreadsheet as your content page views. Analyze calls, not just clicks Leverage this data to calculate offline conversions, which have historically been challenging for online marketers to track   Call tracking Access to real-time reports from the web Complete real-time analytics reports that you can access from the web whenever you'd like . Download reports in multiple formats To help you analyze reports, you can download them into multiple easy-to-use formats. Call Tracking in Google Analytics Do you have a website? Track phone calls alongside web data in Google Analytics. Track phone calls from your website Trying to figure out which keywords, websites, or pay-per-click campaigns generate the most phone calls? Use Dynamic Phone Number Insertion tool to track which referral sources lead to the most phone calls, by displaying unique phone numbers on your site depending on the referral source of the traffic   Dynamic numbers-- Assign unique phone numbers to each traffic source Give each online ad campaign, search engine, or target keyword a unique phone number. When a visitor is referred from one of those traffic sources, a unique phone number will appear on your website allowing us to track conversion rates for phone calls. Easily paste code onto your website Setting up Dynamic Phone Number Insertion is easy. You simply assign referring sources a phone number and the copy & paste code we give you into your website. It is that easy. View reports to measure which traffic generates phone calls Once you are set up, view reports on which phone numbers receive calls in real-time. If you are an Search Engine Marketer managing PPC and SEO campaigns, this is a great way for you to track phone calls, just clicks, as conversions for your website.   Find me call forwarding-- Screen calls before you answer them Before the call is forwarded, automatically ask for the caller's name so you can decided whether or not to accept the call. Forward phone calls based on your office schedule Forward calls to different numbers, or groups of numbers, based on your office schedule. Forward incoming calls in sequence or simultaneously Ring several phones at once, or in sequence depending on your needs and preferences.   Lead distributor Route calls by schedule Distribute calls by percentage Forward calls across multiple locations   Click to call Instant and easy web configuration In just minutes you can set up a Click-to-Call link for your website. Advanced phone call routing functionality Click-to-Call can route callers based on your schedule, or connect callers to any service in addition to just a regular toll-free or local phone number. Complete call tracking reports about each call Click-to-Call comes with complete reports about each call, including the referral source and keyword of traffic to your website, the page the web visitor called from, the duration of the call and more. Insert as a link in a web page, email, PDF, or application You can easily use a Click-to-Call anywhere you can insert a link, including a website, email, PDF, social network profile and more. Custom Click-to-Call link configuration Chose if your phone or your customer's phone rings first, which caller ID should appear, the routing schedule, the appearance of Click-to-Call on your website and more.   Conference calling Beyond standard features of professional conference calling, you can: Schedule outbound calls to start the conference Automate email reminders to attendees before each call Integrate conference calling into your software using our API Use the moderator dashboard to mute, call, and monitor attendees   Phone-Me-Now Click-to-Call technology that requires ZERO configuration. If you can type your telephone number into a blog, email message, Word document, PowerPoint Presentation, PDF or web page, you can add click to call capabilities to your business with Phone-Me-Now.   Local phone numbers Instant activation Purchase as many phone numbers as you need, and they will be live instantly. No waiting. Already have a number you want to use with our technology? You can just port the phone number over. Advanced call routing Route or forward your local phone numbers by time of day, day of week, geography, percentage, caller id, and responses to interactive voice response dialogs. Need to make a change? You can update call routing options on the fly. Complete call analytics Want to track your phone calls? Generate, download, and analyze real-time call analytics reports. You can even schedule custom reports to be sent to your email inbox.

Verify-Me-Now

Reduce Credit Card fraud today. Using the Verify-Me-Now solution, you have the ability to reduce fraud by verifying that a customer's telephone number is, in fact, that customer's real phone number.

Voice Mail

Voice Mail gives you the same options you expect with traditional voice mail, plus an extra level of flexibility. You can retrieve your messages from any phone or by listening to them on your computer in an email sent to you as soon as the message is recorded.

Appointment Confirmation

Confirm appointments automatically with Voice Broadcast & IVR features by creating and delivering an outbound message to your clients or prospects. Save time and money on support staff and missed appointments with Appointment Confirmation.

Business Continuity

What happens to your business if you phone line goes dead? Leverage to create a back-up plan to make sure your customers can contact you while until your phone company fixes the problem.

Customer Surveys

Find out what your customers think by soliciting their ideas and feedback using voice based interactive Customer Surveys. Personalize questions for each market segment using IVR Voice Forms and deliver those surveys via a Click-to-Call on a web site, an inbound Toll-Free Number or even via an outbound Voice Broadcast message.

Job & Caller Screening

Job Screening enables you to automatically prescreen future employees just like a global corporation. Save time and money during your busy season or when you land that next large project by using IVR Voice Forms.

Wake Up & Reminder Calls

Stop relying on your handheld or alarm clock. Start depending on Ifbyphone Wake Up and Reminder Calls. Schedule unlimited daily call reminders for anytime, review settings from any phone, and receive calls from anywhere using Ifbyphone Voice Broadcast technology.

Minute Usage Rates

You are billed for usage on a per-minute basis, with rates that drop as your usage increases. We give you 100 minutes for free every month, and subtract this from your actual usage when we calculate your bill.

If your usage for a month is close to the next tier of pricing, we simply give you the benefit of the lower rate at that next tier.

Other Billing Features For Our Plans:

• No charges for a busy signal
• No double billing- Ifbyphone charges just 1 billable minute per minute connected
• Additional phone numbers and other options are available once you open an account.
• A note about applicable surcharges
• Incoming calls from pay phones are subject to usage surcharges
• Recorded and monitored calls are billed at 1.5 times the standard rate
• A $0.005 per minute surcharge will be applied for all toll free number usage

International Rates Calculator:

Calls outside the U.S & Canada are subject to usage surcharges based on country. Feel free to use the tool below to calculate international surcharges.